Not sure how much remediation was necessary today. Pretty hard to even give away tix the last few years due to poor results on the field. Note that ticket resale policy is w/r/t free tickets. News to me.

Fwd: Note from Texas Men's Athletics Director Mike Perrin and Women's Athletics Director Chris Plonsky

All,

Nearly four years ago in February 2012, several Texas Athletics employees informed department leadership of suspicions related to problems in ticketing operations. That day, Texas Athletics leadership contacted the university's Office of Internal Audits, which initiated an investigation.

The auditors recently issued a report from that investigation detailing problems surrounding finances, ticket distribution and proper oversight in our football ticketing procedures in the late 2000s and early 2010s. Texas Athletics leadership has been working since the investigation was first launched to solve those problems and implement effective controls so they are not repeated.

Today, the Austin American-Statesman published a story on the investigation and report, which the paper obtained under the state's open records laws.

The bulk of the investigation took place over 18 months in 2012-13. Some findings were provided during the investigation to Texas Athletics, which acted on them during the 2012-13 school year. The balance of the concerns were addressed through other initiatives in 2014 and early 2015.

We want to assure you that we are completely confident in today’s ticket and donor operations. Most importantly, we have trust in the professionalism of the people here in Texas Athletics.

Our employees are dedicated and maintain the highest level of integrity. Our policies and procedures are designed to mitigate potential and past issues. They include significant checks and balances, and seek to ensure transparent management of the processes and finances for ticket member and donor relations.

Following is detail on some of the initiatives that addressed the issues:
• Evaluation of the ticket operation as a whole and the establishment of the Sales, Service and Retention (SSR) group.
• Establishment of a data warehouse to provide real-time information that both drives strategy and spotlights anomalies.
• Reorganization of what was a four-office ticket operation and establishment of a data analysis/management team.
• A now-annual detailed survey of donors and season ticket members designed to provide specific feedback about their overall experience and relationship with Texas Athletics.
• Implementation of the loyalty points program at the outset of the 2015-16 school year, designed to reward our fans for their support based clearly and transparently on their specific involvement and point level.
• Implementation of a resale policy that prohibits the secondary-market sale of any discounted or complimentary tickets.

Texas Athletics worked very closely with the multiple university departments while the investigation was being conducted and while we were implementing solutions.

If you have questions about these issues and the changes that have been implemented during the past few years, please do not hesitate to contact your personal account representative or to reach out directly to us.

As always, we at Texas remain committed to 'Winning with Integrity.' The problems of a few years ago have been fixed, and we strive to continue improving our operations as we focus on serving our student-athletes, students and our fans.